What do you use for your lettering and digital illustration?
I use the Procreate app on my Apple iPad Pro with an Apple Pencil.
How long does a custom portrait illustration take?
Depending on the complexity of the illustration, it will take between 2-7 business days to complete. During busier months around Valentines and Christmas please expect longer wait times.
When will my order be sent?
Standard orders will be shipped by the next business day (if not same day) with Australia Post.
Do you ship worldwide?
I usually do - however due to the global pandemic (the virus that shall not be named) I have put a stop to international orders for the time being. Be sure to check back!
When will my order arrive?
Orders sent within Australia are expected to arrive within 2-6 business days from the dispatched date. Orders outside of Australia have much longer shipping times. Anywhere from 2-4 weeks. Please, please take this into consideration when purchasing from outside of Australia.
Are you eco-friendly?
For all of our t-shirt orders we pride ourselves in using Australian Certified Home Compostable Packaging from our mates over at Hero Packaging when sending your order.
Our greeting cards come with Eco Brown 100% recycled paper envelopes which are made in Australia from 100% post-consumer waste paper.
Although we aren't 100% eco-friendly (yet), we are making small steps everyday to make sure your order has a positive impact on the Earth.
Can I track my order?
Unfortunately I don’t supply tracking numbers on small orders - such as greeting cards, notepads and stickers etc. All Check Yo'Self journals, A4 prints and apparel will come with a tracking number. If you wish to have it tracked or sent express, please contact me BEFORE placing an order.
What are your REFUND and RETURN policies?
NO REFUNDS OR EXCHANGES
Please choose carefully when ordering as we are unable to offer returns due to change of mind. There is a size chart on each clothing page, K-Rae Designs is not responsible for you ordering the wrong size due to very limited stock.
If you order arrived damaged, please send photos to email@example.com and I will offer you a refund or resend.
I own a store and would love to stock your products!
Wow that’s awesome, I’d love to chat more. Please fill out the Become A Stockist form or shoot me an email at firstname.lastname@example.org
Where do you get your products printed?
I have a trusted and local printing company here in Brisbane that prints my goodies.
Where can I find more of your work?
Come and visit my Instagram page to see more of my work - @k.rae.designs
Why are you so cool?
I really don’t know...it’s something I ask myself daily *flicks hair*