FAQ

What do you use for your lettering and digital illustration?

I use the Procreate app on my Apple iPad with an Apple Pencil.

 

How long does a custom portrait illustration take?

Depending on the complexity of the illustration, it will take between 2-7 business days to complete.

 

When will my order be sent?

Standard orders will be shipped by the next business day (if not same day) with Australia Post.

 

Do you ship worldwide?

I sure do! But please remember that longer shipping times occur when ordering from outside of Australia.

 

When will my order arrive?

Orders sent within Australia are expected to arrive within 2-6 business days from the dispatched date. Orders outside of Australia have much longer shipping times. Anywhere from 2-4 weeks. Please, please take this into consideration when purchasing from outside of Australia.

 

Can I track my order?

Unfortunately I don’t supply tracking numbers on orders. However if you wish to have it tracked or sent express, please contact me BEFORE placing an order.

 

What are your refund and return policies?

Please choose carefully when ordering cards and prints as we are unable to offer returns due to change of mind. If you order arrived damaged, please send photos to kraedesigns91@gmail.com and I will offer you a refund or resend.

 

I own a store and would love to stock your products!

Wow that’s awesome, I’d love to chat more. Please fill out the Become A Stockist form or shoot me an email at kraedesigns91@gmail.com

 

Where do you get your products printed?

I have a trusted and local printing company here in Brisbane that prints my goodies.

 

Where can I find more of your work?

Come and visit my Instagram page to see more of my work - @k.rae.designs

 

Why are you so cool?

I really don’t know...it’s something I ask myself daily.